EMERGENCY MAINTENANCE POLICY


THE EMERGENCY MAINTENANCE PHONE NUMBER IS 620-342-8723

Emergency maintenance service is available during non-business hours but is generally restricted to the following list of problems. The maintenance person responding to an emergency request will determine whether the situation warrants an emergency response or if it can wait until normal business hours which are from 8:00am - 5:00pm Monday thru Friday. 

Fire - Call 911 immediately, then call emergency maintenance.
 
Criminal Activity - Call 911 immediately, then call emergency maintenance.
 
Heating - Furnace problems will be considered an emergency when:
 
     ► The outside temperature is below, or is forecasted to go below 60 degrees before the next business day.
 
Cooling - Air Conditioning problems will be considered an emergency when:
 
     ► The outside temperature is above, or is forecasted to go above 85 degrees before the next business day.
 
Plumbing - Plumbing problems will be considered an emergency when:
 
     ► There is any kind of water leakage that could cause property damage or could become a mold issue.
     ► A single kitchen sink or both sides of a double sink are clogged.
     ► A toilet clog if there is only one toilet in the home.
     ► A sewer backup of any kind
 
Electrical - Electrical problems will be considered an emergency when:
 
     ► There is a problem with the main service connection or the breaker box.
     ► If the problem is or could become a fire hazard before the next business day.
 
Locks/Keys - Problems will be considered an emergency when:
 
     ► Your entry door lock or deadbolt becomes defective
        (There will be a service charge if you have lost your keys or locked yourself out of your home.)
 
Other - There are many situations that could qualify as an emergency maintenance issue but they are too numerous to mention specifically in this policy. The decision as to whether a situation will be considered an emergency maintenance issue will be decided by the maintenance person responding to the call and to Trinity Property Group management.
 
THE EMERGENCY MAINTENANCE PHONE NUMBER IS 620-342-8723